PLUS ONE COMPUTER APPLICATION
First Year Computer Application(Commerce) Previous Questions Chapter wise ..
Chapter 10. IT Applications
1. In ICT, BPO stands for .. …. …. … ….
Ans. Business Process Outsourcing
2. Which of the following not an e-business website?
a). www.amazon.com
b).www.dhsekerala.gov.in
c). www.keralartc.com
d). www.irtc.com
Ans. b
3. Application of ICT for delivering Government services to citizens in a convenient efficient and transparent manner is called ………
Ans. E-Governance
4. Explain any three e-learning tools.
e-Text: Textual information available in electronic format is called e-Text. This text can be read and interacted with an electronic device like computer, e-Book reader, etc. e-Text can be converted to various formats to our liking using softwares. e-Text can be automatically read aloud with the help of a computer or an e-Text reader device. This is quite helpful for visually challenged people.
Online chat: It is a real-time exchange of text messages between two or more persons over the Internet. In the virtual class environment, online chatting is used to discuss the topics with teachers and other students. Chatting can be performed even with a low speed Internet connection. Video chatting facility is also available. It however requires fairly high speed Internet connection and supporting devices such as web camera and speakers.
Educational TV channels: There are many telecasting/webcasting channels which are dedicated for the e-Learning purpose. These channels broadcast recorded classes on various subjects, interviews with experts, lab experiments, etc. Some of these channels can be watched in the Internet also. Dooradarshan’s ‘VYAS’ and Kerala Government’s ‘VICTERS’ channel are examples of educational television channels.
5. Explain any three e-Business services.
6. Remya has got a job at a call centre. What is a call centre? What type of job does a call centre provide?
A call centre( also called service centre, sales centre, contact centre etc..) is a telephone service facility set up to handle a large number of incoming and outgoing calls for supporting various responsibilities of an organization.
A call centre (British English) or call center (American English) is a centralised office used for receiving or transmitting a large volume of enquiries by telephone.
7. The system used for financial exchange between buyers and sellers in an online Business is………
a) electronic business online
b) electronic payment system
c) business process outsourcing
d) online payment system
Ans. d
8. Compare the advantages and disadvantages of implementing e-business.
1. Easy to Set Up: It is easy to set up an electronic business. You can set up an online business even by sitting at home if you have the required software, a device, and the internet.
2. Cheaper than Traditional Business: Electronic business is much cheaper than traditional business. The cost taken to set up an e-business is much higher than the cost required to set up a traditional business. Also, the transaction cost is effectively less.
3. No Geographical Boundaries: There are no geographical boundaries for e-business. Anyone can order anything from anywhere at any time. This is one of the benefits of e-business.
4. Government Subsidies: Online businesses get benefits from the government as the government is trying to promote digitalization.
5. Flexible Business Hours: Since the internet is always available. E-business breaks down the time barriers that location-based businesses encounter. As long as someone has an Internet connection, you may be able to reach and sell your product or service to these visitors to your business website.
1. In ICT, BPO stands for .. …. …. … ….
Ans. Business Process Outsourcing
2. Which of the following not an e-business website?
a). www.amazon.com
b).www.dhsekerala.gov.in
c). www.keralartc.com
d). www.irtc.com
Ans. b
3. Application of ICT for delivering Government services to citizens in a convenient efficient and transparent manner is called ………
Ans. E-Governance
4. Explain any three e-learning tools.
e-Text: Textual information available in electronic format is called e-Text. This text can be read and interacted with an electronic device like computer, e-Book reader, etc. e-Text can be converted to various formats to our liking using softwares. e-Text can be automatically read aloud with the help of a computer or an e-Text reader device. This is quite helpful for visually challenged people.
Online chat: It is a real-time exchange of text messages between two or more persons over the Internet. In the virtual class environment, online chatting is used to discuss the topics with teachers and other students. Chatting can be performed even with a low speed Internet connection. Video chatting facility is also available. It however requires fairly high speed Internet connection and supporting devices such as web camera and speakers.
Educational TV channels: There are many telecasting/webcasting channels which are dedicated for the e-Learning purpose. These channels broadcast recorded classes on various subjects, interviews with experts, lab experiments, etc. Some of these channels can be watched in the Internet also. Dooradarshan’s ‘VYAS’ and Kerala Government’s ‘VICTERS’ channel are examples of educational television channels.
5. Explain any three e-Business services.
6. Remya has got a job at a call centre. What is a call centre? What type of job does a call centre provide?
A call centre( also called service centre, sales centre, contact centre etc..) is a telephone service facility set up to handle a large number of incoming and outgoing calls for supporting various responsibilities of an organization.
A call centre (British English) or call center (American English) is a centralised office used for receiving or transmitting a large volume of enquiries by telephone.
7. The system used for financial exchange between buyers and sellers in an online Business is………
a) electronic business online
b) electronic payment system
c) business process outsourcing
d) online payment system
Ans. d
8. Compare the advantages and disadvantages of implementing e-business.
1. Easy to Set Up: It is easy to set up an electronic business. You can set up an online business even by sitting at home if you have the required software, a device, and the internet.
2. Cheaper than Traditional Business: Electronic business is much cheaper than traditional business. The cost taken to set up an e-business is much higher than the cost required to set up a traditional business. Also, the transaction cost is effectively less.
3. No Geographical Boundaries: There are no geographical boundaries for e-business. Anyone can order anything from anywhere at any time. This is one of the benefits of e-business.
4. Government Subsidies: Online businesses get benefits from the government as the government is trying to promote digitalization.
5. Flexible Business Hours: Since the internet is always available. E-business breaks down the time barriers that location-based businesses encounter. As long as someone has an Internet connection, you may be able to reach and sell your product or service to these visitors to your business website.
Limitations
1. Lack of Personal Touch: E-business lacks the personal touch. One cannot touch or feel the product. So it is difficult for the consumers to check the quality of a product. Also, the human touch is missing as well. In the traditional model, we have contact with the salesperson. This lends it a touch of humanity and credibility. It also builds trust with the customer. An e-Business model will always miss out on such attributes.
2. Delivery Time: The delivery of the products takes time. In traditional business, you get the product as soon as you buy it. But that doesn’t happen in online business. This lag time often discourages customers. However, e-businesses are trying to resolve such issues by promising very limited delivery times. For example, Amazon now assures one-day delivery. This is an improvement but does not resolve the issue completely
3. Security Issues: There are a lot of people who scam through online business. Also, it is easier for hackers to get your financial details. It has a few security and integrity issues. This also causes distrust among potential customers.
9. Define e-Governance. Write any four advantages of e-Governance.
e-Governance is the application of ICT for delivering Government services to citizens in a convenient, efficient and transparent manner.
a). Government to Government (G2G) : It is the sharing of data/ information among government agencies, department or organizations.
b). Government to Citizen (G2C): It create interface between the government and citizen to increase the availability and accessibility of public services. Its primary purpose is to make the Government citizen – friendly.
c). Government to Business: It is used to aid the business community to interact with the Government . Its objectives are to cut red-tapism, save time and cost and create more transparent business environment.
d). Government to Employee: The Government policies and guidelines for implementing various government programs are made available to employees as orders and circulars. Employees salary and personal details are also managed through it.
10. a). Expand the term ICT.
b). Briefly explain the advantages of implementing e-commerce.
Ans. a) Information and communications technology
b) a). It overcomes the geographical limitations of business
b). It minimize the operational cost, travel time etc.
c). It remains open all the time.
d). We can find a product quickly from a wide range of choices
11.Almost all services and business are available online now.
a) Name the system that facilitates money transaction between buyers and sellers in such cases.
b) Explain the infrastructure of e-Governance
Ans. a) E- Commerce
b) Infrastructure for E-government
2. Delivery Time: The delivery of the products takes time. In traditional business, you get the product as soon as you buy it. But that doesn’t happen in online business. This lag time often discourages customers. However, e-businesses are trying to resolve such issues by promising very limited delivery times. For example, Amazon now assures one-day delivery. This is an improvement but does not resolve the issue completely
3. Security Issues: There are a lot of people who scam through online business. Also, it is easier for hackers to get your financial details. It has a few security and integrity issues. This also causes distrust among potential customers.
9. Define e-Governance. Write any four advantages of e-Governance.
e-Governance is the application of ICT for delivering Government services to citizens in a convenient, efficient and transparent manner.
a). Government to Government (G2G) : It is the sharing of data/ information among government agencies, department or organizations.
b). Government to Citizen (G2C): It create interface between the government and citizen to increase the availability and accessibility of public services. Its primary purpose is to make the Government citizen – friendly.
c). Government to Business: It is used to aid the business community to interact with the Government . Its objectives are to cut red-tapism, save time and cost and create more transparent business environment.
d). Government to Employee: The Government policies and guidelines for implementing various government programs are made available to employees as orders and circulars. Employees salary and personal details are also managed through it.
10. a). Expand the term ICT.
b). Briefly explain the advantages of implementing e-commerce.
Ans. a) Information and communications technology
b) a). It overcomes the geographical limitations of business
b). It minimize the operational cost, travel time etc.
c). It remains open all the time.
d). We can find a product quickly from a wide range of choices
11.Almost all services and business are available online now.
a) Name the system that facilitates money transaction between buyers and sellers in such cases.
b) Explain the infrastructure of e-Governance
Ans. a) E- Commerce
b) Infrastructure for E-government
